Find Local Pros - homeservicenear.me

1. Introduction

Welcome to Find Local Pros - homeservicenear.me ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your information when you use our platform that connects customers with local home service professionals ("Service").

By using our Service, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, mailing address, and password
Profile Information: Profile photos, service preferences, property details, and project descriptions
Communications: Messages, reviews, ratings, and other communications between customers and service professionals

2.2 Information We Collect Automatically

Usage Data: Pages visited, features used, and interaction patterns
Device Information: IP address, browser type, device type, and operating system
Location Data: Approximate location based on IP address and precise location (with your permission) for service matching
Cookies: Information collected through cookies and similar tracking technologies

2.3 Information from Third Parties

Service Professionals: Background check results, license verification, insurance information, and business credentials
Social Media: Basic profile information if you connect social media accounts

3. How We Use Your Information

We use your information to:

Connect customers with appropriate service professionals and facilitate bookings
Improve and personalize your experience on our platform
Send service updates, booking confirmations, and promotional materials
Verify identities and conduct background checks on service professionals
Comply with legal requirements and prevent fraudulent activity

4. Information Sharing

4.1 Service Professionals

We share customer contact details, project requirements, and location information with matched service professionals to facilitate service delivery.

4.2 Public Information

Reviews, ratings, and public profile information may be visible to other platform users.

4.3 Service Providers

We may share information with trusted partners who assist with background checks, customer support, marketing, and technical infrastructure.

4.4 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement security measures to protect your information against unauthorized access, though no method is 100% secure.

6. Your Rights

You can:

Access, update, or delete your account information through your profile settings
Opt out of marketing communications through email unsubscribe links
Request a copy of your personal data
Request deletion of your personal information
Disable location sharing through your device settings

7. Cookies

We use cookies to enhance your experience and analyze usage. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy and will notify you of significant changes by posting the updated policy on our website.

10. Contact Us

For questions about this Privacy Policy, contact us at:

Email: privacy@homeservicenear.me

11. State-Specific Rights

California Residents: You have additional rights under the California Consumer Privacy Act, including the right to know what information is collected and the right to delete personal information.

European Users: If you are in the EU, you have rights under GDPR, including the right to access, rectify, erase, and restrict processing of your data.